Privacy Policy

Effective Date: 09/11/2024

Introduction

Welcome to PhoneRepairDallasTX! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your Personally Identifiable Information (PII) when you use our services. By engaging with PhoneRepairDallasTX, you agree to the terms outlined in this policy.

Information Collection and Usage

We collect personal information necessary for providing our services efficiently and improving your customer experience. The types of personal data we collect may include:

-Name

-Phone Number

-Email Address

-Physical Address

-Device Details

How We Collect Data

We collect this information through:

-Online forms: When you request a quote, service, or use any of our online tools.

-Cookies: For analytics and tracking purposes to improve your user experience on our website.

-Service Requests: Information provided by you when you contact us directly for repair services.

Purpose of Data Collection

The information we collect is used for:

-Providing repair services 

-Generating accurate quotes 

-Marketing and promotional purposes 

-Improving the customer experience

We do not store your payment information unless expressly authorized by the cardholder. Payment processing is handled by Square, a secure third party processor.

Information Sharing

We respect your privacy and do not sell or share your PII with third parties for marketing purposes. However, in certain cases, we may need to share your data with third parties to complete our services:

-Repair Services: If necessary, we may share information with the Original Equipment Manufacturer (OEM) to facilitate specific repairs.

-Payment Processing: Payment details may be shared with Square, but no payment information is stored on our servers unless authorized by the customer.

-Legal Requirements: If required by law, we may disclose your personal information in compliance with regulations.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services and complying with legal obligations. Once the retention period expires, we securely delete or anonymize your data.

Security Measures

Your trust is important to us. We employ industry standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and firewalls to ensure your personal information remains protected.

Customer Rights

You have the right to:

-Access your data: You can request to view or obtain a copy of the personal information we hold about you. 

-Correct or update your data: If your information is incorrect or has changed, you can request to have it updated. 

-Request deletion of your data: You may request that we delete your personal information from our records, subject to certain legal obligations.

To exercise any of these rights, please contact us using the details provided below.

Cookie Policy

Our website uses cookies for analytics and tracking to improve your browsing experience. By using our website, you consent to the use of cookies. You can manage your cookie preferences or disable them through your browser settings, though this may impact your experience on our website.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Information

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us at:

-Email: [email protected]   

-Phone: 469-587-9823

Thank you for trusting PhoneRepairDallasTX with your repair needs.